Refund and Returns Policy for Audi B5 S4 Parts Shop

At Audi B5 S4 Parts Shop, customer satisfaction is our top priority. We are committed to ensuring a smooth, transparent, and trustworthy shopping experience for every enthusiast. This detailed Refund and Returns Policy is designed to give customers peace of mind and confidence when purchasing from our store.

Eligibility for Returns

Customers may return most new, unused items within 30 days of delivery for a full refund or exchange. Returned items must be in their original condition, unused, uninstalled, and in the original packaging. Please retain your invoice or order confirmation as proof of purchase for all return transactions.

Non-Returnable Items

Certain categories of products may be excluded from returns, including:

• Custom or special-order components

• Electrical, electronic, or software items (if packaging is opened)

• Items marked as “final sale” or “non-returnable” at checkout

• Products that have been installed, used, altered, or damaged by the customer

Please review product descriptions for specific return eligibility before purchasing.

How to Initiate a Return

To start a return, please contact our customer service team via the website’s contact form or by emailing info@audib5s4parts.com. Include your order number, the item(s) you wish to return, and a brief reason for the return. We will respond within 1 business day with detailed instructions and a Return Authorization Number (RA#).

Items sent back without prior approval or a valid RA# may not be accepted or refunded.

Condition of Returns

Returned items must:

• Be unused, uninstalled, and undamaged

• Remain in the original packaging with all manuals, hardware, and accessories included

• Include a copy of your invoice or order confirmation

• Have the RA# clearly written on the package

Return Shipping

Customers are responsible for the cost of return shipping unless an item was incorrectly shipped or arrives defective. Please use a trackable shipping method to ensure safe delivery. We do not refund the original shipping or handling fees unless the return is due to our error.

Defective, Damaged, or Incorrect Items

If your order arrives defective, damaged, or incorrect, notify us within 5 business days of delivery. Provide photos and a description of the issue for expedited assistance. We will arrange for a replacement or issue a refund with no cost to the customer, including return shipping for the affected product.

Refunds

Approved refunds will be processed back to the original payment method used for the purchase. Please allow 5–7 business days from receipt and inspection of returned items for the refund to be issued. You will receive a confirmation email once your refund is processed.

• If an exchange is preferred, we will ship the replacement part upon acceptance of the returned item.

• In special cases, store credit may be offered (at the customer’s request).

Restocking Fee

A restocking fee of up to 20% may apply to some returns, especially for bulk, special-order, or non-standard items. This fee helps cover administrative and inspection costs and will be clearly communicated prior to the approval of your return.

Warranty Returns

Certain products are covered by manufacturer warranties against defects or premature failure. Warranty procedures and timelines may vary by brand. Contact our support team to initiate a warranty claim, and we will guide you through the process, including return and replacement options.

International Returns

Customers outside the US are responsible for all applicable shipping costs and import duties when returning items. Returns must still comply with the above policy and include the appropriate RA#.

Processing Time

Once your return is received and inspected, refunds or exchanges will be initiated within 5–7 business days. Please note that banks and credit card companies may require additional time to post funds to your account.

Communication and Updates

Audi B5 S4 Parts Shop maintains full transparency throughout the return and refund process. Customers can track the progress of their return by contacting our team or logging into their account.

Policy Updates

This Refund and Returns Policy is regularly reviewed and updated to serve our customers better and remain compliant with legal requirements. All changes will be communicated clearly on our website.

Your trust means everything to us. This policy reflects our commitment to honest service, fair resolutions, and customer-centered operations. If you have any questions or concerns, please reach out—our staff are enthusiasts, and we are dedicated to making your experience as smooth and enjoyable as possible.

Thank you for choosing Audi B5 S4 Parts Shop for your performance and restoration needs.